ISO 9001

Executive Coaching, Leadership Coaching, Team Coaching, Karen Fugle, Coaching London, Executive Coaching London, Team Coaching London, Leadership Coaching London, LEGO Serious Play, LEGO Serious play London, Architect Coach, Coaching Architects, AEC Coach, Architecture coach, Business coach

ISO 9001

“He who rejects change is the architect of decay.”

Harold Wilson

I started SleepingGiant Consulting with a clear aim to work fewer hours, more efficiently and without loss of value for the client. Like a lot of working parents, balance and flexibility were crucial. Plus, as a coach working with clients in the area of efficient and appropriate decision making, it stands to have my own business in order.

I am pleased to announce that SleepingGiant Consulting achieved the internationally recognised ISO 9001 certification in November 2015. ISO 9001 is a quality management standard that ensures my services meet client requirements; I comply with regulations, enhance client satisfaction and achieve continual improvement.  

Scope of Registration

SleepingGiant Consulting provides coaching and consulting services to organisations in the Architectural, Engineering and Construction (AEC) industry.

Quality Policy

It is the policy of the company to maintain a quality system designed to meet the requirements of ISO9001 in pursuit of its primary objectives. This will be achieved through:

  • Management of organisation, along with established quality objectives and defined responsibilities for their fulfillment.
  • Establishing, applying, implementing and management of objectives of Quality Management System ISO 9001.
  • Continual enhancement of clients’ satisfaction.
  • Pursuing legal and standard requirements in the coaching industry.
  • Careful selection of coaches or consultants.
  • Commitment to increase quality of services in order to exceed clients’ expectations.
  • Ensuring that our Policy and Procedures reflect what we actually do. 

Benefits to you include:

  • Streamlined procedures
  • Greater consistency of services
  • Improved management practices
  • Quality of service
  • You as client, at the heart of my business

I'm really pleased to have achieved ISO 9001 certification as it underlies my commitment to my business, my clients and my focus on quality. 

 
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Contact Karen Fugle today to learn how SleepingGiant can help you.
E. karen@sleepinggiant-consulting.com   M. +44 (0) 77628 11703